Member Experience Associate

Cause: Health

Location: Bay Area (San Francisco CA)

Role: Customer Service

About Stride Health

Stride helps people who work for themselves save time and money on things like insurance and taxes by providing simple, easy to use software, tools and services. The world’s largest work-for-yourself platforms like Uber, Etsy, Airbnb, Instacart, Postmates, Rover, TaskRabbit, Care.com, and others use Stride to help recruit, retain and motivate their communities of independent workers. Stride makes it easy to tackle the big, scary things in life like health insurance and taxes. We help you save time and money so you can get back to working on the stuff that really matters.

About the Job

We are looking for a Member Experience Associate to provide personalized advice and help our members navigate the benefits industry with a high-touch, customer-centric experience.
You will do everything in your power to provide our members with an exceptional Stride experience – interacting via email, live-chat and telephone.

As our first responder, you'll be our eyes and ears, translating the voice of the customer into new product features and policies that enable us to better meet customers’ needs.
Because we’re a fast-growing startup, your role will be constantly evolving. You are excited by the prospect of rolling up your sleeves and trying on a few hats, without ever losing sight of the primary objective: helping people who work for themselves be more productive and successful.

Experience: 1+ years

Salary: NA